TCG PULL FX
Support
Helpful answers for importing, recognizing cards, customizing effects and saving your finished video.
Frequently asked questions
How do I import a video?
Use “Choose a video” to select a recording from Photos, or “Import from Files” for a video stored in Files. If a clip is stored only in iCloud, it may need to finish downloading first.
Why wasn't a card recognized?
Results vary with lighting, motion blur, card visibility and available database information. Review the detected cards and correct uncertain matches when possible.
Are the displayed prices guaranteed?
No. Market estimates are provided for reference from third-party data when available. They may be missing or out of date, and do not guarantee a sale price.
Can I change the video effects?
Yes. In Studio you can adjust visual appearance and optional sound effects, then preview before generating the exported video.
Where does the finished video go?
After generating a video, you can preview it and explicitly save it to Photos or share it through iOS. If saving fails, check Photos permissions and available device storage.
Does my video get uploaded to your servers?
No. In the app version described by this policy, video processing happens on your device. Card identifiers, not video frames, are sent to TCGdex when requesting matches or price information.
WE'RE HERE TO HELP
Contact the team
For a bug report, question or privacy request, contact us by email. Please describe the issue and include your device model and iOS version. Don't attach a personal video unless we request it.
Email supporttcg.pull.fx@gmail.com
Please allow some time for a response. Do not send passwords or payment details.
Before contacting support
If you can reproduce a problem, note the step you were on, the app version, iOS version and the exact error message. A screenshot is often enough.